ckb888 Privacy Policy

This Privacy Policy describes how ckb888 ("we", "us", "our", or the "Operator") collects, uses, discloses, and safeguards personal information relating to individuals ("you", "your", or "Member") who access or use the ckb888 online gaming platform at ckb888.app, including all games, services, and features offered thereon.

ckb888 is committed to handling your personal information responsibly and in accordance with the principles of transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and accountability. We understand that Malaysian members place significant trust in us when they share their personal data, and we take that responsibility seriously.

By registering an account, accessing the ckb888 platform, or otherwise providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree to this Privacy Policy, please do not use the ckb888 platform.

ckb888 collects personal data in the following categories, limited to what is necessary for the purposes described in this Policy:

2.1 Registration Data. When you create a ckb888 account, we collect your chosen username, email address, password (stored in hashed, non-reversible form), date of birth (to verify the 21+ age requirement), and your country of residence.

2.2 Identity Verification Data (KYC). To comply with our international gaming licence obligations and anti-money laundering requirements, we may request copies of identity documents (such as a Malaysian national identity card or passport), proof of address, and proof of payment method ownership. This information is collected only when required for verification purposes and is stored with heightened security controls.

2.3 Financial Data. ckb888 collects transaction-related information including deposit and withdrawal amounts, payment method types (e.g., Touch 'n Go eWallet, DuitNow, FPX bank name), and transaction timestamps. We do not store full bank account numbers or card numbers — payment processing is handled by certified payment processors who maintain their own security standards.

2.4 Usage & Technical Data. We automatically collect certain technical information when you use the ckb888 platform, including your IP address, browser type and version, operating system, device type, pages visited, time spent on pages, game activity records, bet history, and session duration. This data is used for platform security, fraud prevention, and service improvement.

2.5 Communications Data. When you contact ckb888 customer support — whether by live chat or email — we retain records of the communication including the content of your messages, the date and time of contact, and any resolution reached. This is retained for quality assurance and dispute resolution purposes.

2.6 Responsible Gaming Data. If you use ckb888's responsible gaming tools — such as deposit limits, session timers, cooling-off periods, or self-exclusion — we retain records of these elections to ensure they are respected and enforced across the platform, including any future re-registration attempts following a self-exclusion period.

ckb888 uses the personal data we collect for the following purposes:

• To create, maintain, and administer your ckb888 account, including authenticating your identity at login;
• To process deposits, withdrawals, and other financial transactions through Malaysian payment channels;
• To verify that all Members meet the 21+ age requirement and eligibility criteria for use of the platform;
• To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations imposed by our gaming licence;
• To detect, investigate, and prevent fraud, account abuse, bonus misuse, and other prohibited conduct;
• To provide and personalise game recommendations, promotional offers, and platform features based on your activity;
• To communicate with you regarding your account status, transaction confirmations, security alerts, and platform updates;
• To administer and enforce responsible gaming elections including deposit limits, self-exclusion, and cooling-off periods;
• To analyse platform usage patterns and improve the performance, security, and usability of the ckb888 platform;
• To resolve disputes, respond to legal claims, and comply with regulatory or law enforcement requests where legally required.

ckb888 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you as a ckb888 Member — including account management, payment processing, and game provision;
• Legal Obligation: Processing required to comply with our international gaming licence obligations, AML regulations, and applicable data protection laws;
• Legitimate Interests: Processing necessary for fraud prevention, platform security, and improvement of our services — balanced against your interests and rights;
• Consent: Where we rely on your consent for a specific processing activity (such as optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing already carried out.

ckb888 does not sell, rent, or trade your personal information to third parties. We may disclose your personal data only in the following limited circumstances:

5.1 Service Providers. We share data with vetted third-party service providers who assist in operating the ckb888 platform — including payment processors, identity verification providers, customer support technology providers, fraud detection services, and cloud infrastructure providers. All such providers are contractually bound to process your data solely on our instructions and in compliance with applicable data protection standards.

5.2 Game Providers. Third-party game studios and live casino providers integrated into the ckb888 platform may receive anonymised session or bet data necessary to resolve game disputes or audit game fairness. Personal identifiers are not shared with game providers beyond what is technically required.

5.3 Regulatory & Legal Disclosure. ckb888 may disclose personal data to our gaming licence authority, law enforcement agencies, financial intelligence units, or courts where we are legally required or permitted to do so — including in connection with AML investigations, fraud cases, or court orders.

5.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of the Operator's business, Member data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections being maintained.

The ckb888 platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain session security, and collect usage analytics. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for platform operation, including session authentication, security tokens, and fraud prevention. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences such as language settings, currency display, and last-visited game categories to personalise your experience on return visits.
• Analytics Cookies: Collect anonymised data on how Members navigate the platform — pages visited, time spent, and features used. This information helps us improve the ckb888 user experience.

You may manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the ckb888 platform. ckb888 does not use third-party advertising cookies or cross-site tracking technologies.

ckb888 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active account data is retained for the duration of your ckb888 membership and for a reasonable period thereafter to handle any post-closure disputes or regulatory inquiries;
• Financial transaction records are retained for the minimum period required by our gaming licence and applicable anti-money laundering regulations — typically a minimum of five years from the date of the transaction;
• KYC and identity verification documents are retained for the period required by our licensing authority's compliance requirements;
• Responsible gaming records — including self-exclusion elections — are retained indefinitely to prevent circumvention through re-registration;
• Customer support communications are retained for a minimum of two years for quality assurance and dispute resolution purposes.

When personal data is no longer required for any of the above purposes, ckb888 will securely delete or anonymise it in accordance with our internal data destruction procedures.

ckb888 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ckb888 platform;
• Encryption of sensitive data at rest on our servers, including password hashes and identity document scans;
• Role-based access controls ensuring that only authorised personnel can access Member personal data, and only to the extent required for their specific job function;
• Regular security audits and penetration testing conducted by independent cybersecurity professionals;
• Multi-factor authentication requirements for internal systems accessing Member data;
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable regulatory requirements.

Whilst ckb888 takes all reasonable measures to protect your data, no internet transmission or electronic storage system is entirely secure. You are also responsible for maintaining the security of your ckb888 login credentials.

Subject to applicable law and the terms of our gaming licence, you have the following rights regarding your personal data held by ckb888:

• Right of Access: You may request a copy of the personal data ckb888 holds about you;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data in your ckb888 account;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal or regulatory retention obligations;
• Right to Restriction: You may request that ckb888 restricts the processing of your personal data in certain circumstances;
• Right to Data Portability: You may request a machine-readable copy of personal data you have provided to ckb888 where technically feasible;
• Right to Object: You may object to processing based on legitimate interests where your individual circumstances warrant such objection.

To exercise any of these rights, please contact the ckb888 support team. We will respond to all valid requests within a reasonable timeframe. Please note that certain rights may be limited where retention of your data is required for legal compliance, fraud prevention, or responsible gaming enforcement.

The ckb888 platform is strictly intended for adults aged 21 years and older. ckb888 does not knowingly collect personal data from persons under the age of 21. Our registration process includes an age declaration step, and we reserve the right to request age verification documentation at any time.

If ckb888 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to permanently close the account, delete or anonymise all associated personal data, and return any deposited funds to the original payment source where technically possible. If you believe a minor has created a ckb888 account, please contact us immediately at [email protected].

The ckb888 platform may contain references to game providers and payment processors. ckb888 is not responsible for the privacy practices of third-party services accessed through our platform. We encourage you to review the privacy policies of any third-party services you interact with. This Privacy Policy applies solely to personal data collected and processed by ckb888 through the ckb888.app platform.

ckb888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, we will notify Members by email to the address registered on their ckb888 account and/or by a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the ckb888 platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by ckb888, please contact our Data Privacy team: